T&C’S

Returns - Every physical item in my store has been designed by myself and hand knitted by myself taking many hours of work and often, many weeks to complete the larger pieces. Because of this, I am unable to accept returns as they cannot be re-sold. Please be mindful of this when you place your order. Should you be unhappy with your purchase once it has arrived, I am open to offering a compromise. This T&C is in place in order to reduce waste whilst ensuring that are 100% happy with your purchase. There is too much wastage in the fashion industry and my knitwear has been designed/produced to last a lifetime if cared for correctly. Please read my care instructions page on how to look after your hand knits.

UK Postage - Domestic postage is currently free, however, this may change subject to postal charges by Royal Mail - all items are sent via Royal Mail Tracked 48.

International Shipping - Shipping is set at a flat rate of £13, should there be any excess in the charge, I will refund the excess back to you. I currently ship to 15 different international locations via Royal Mail International Tracked. Please be aware that I cannot hold responsibility for any customs charges.

Whilst I strive to send items as quickly as possible, once an item has left my design studio, I cannot be held any responsibility for delayed, damaged or missing packages. In the first instance, you would need contact the carrier for your own location.

Packaging - Having done extensive research into packaging materials, and all of the packaging that I use can either be re-used, recycled or are compostable.

Thank you.